Case Studies
ECHCS Office of Community Care (OCC)
VA Eastern Colorado Health Care System
Rocky Mountain Regional VA Medical Center
1700 North Wheeling Street
Aurora, CO 80045-7211
The VA Eastern Colorado Health Care System, provides expert health care teams to meet the physical and mental health needs of Veterans, their families, and caregivers. Prolific Innovations Consulting partnered with with VA ECHCS to improve management, culture, and accountability so that their facility can continue to provide the best care possible to other Veterans and their loved ones.
PIC Services Provided
Change Management
Developed career advancement initiatives and open-door policies. Developed policies to accommodate collaborations in patient care with community stakeholders.
Lean 6 Sigma
Implemented structural changes to assembly line increasing production 15% and reducing the consult backlog from 23,254 to 17,848 in a five-month period.
Communication
Facilitated change management activities within departments using LEAN principles. Developed process for information tracking within teams.
Workforce Training and Readiness
Initiated Mentorship program boosting employee participation by 10%.
Core Values
Instituted changes to create a positive work environment through HRO principles. Instituted New Supervisor Essentials (NSE) Training Course for supervisors and leads to enhanced skill levels.
Culture of Continuous Improvement
Revamped hiring practices to facilitate onboarding of quality team members. Reviewed and educated supervisors, leads and staff members on resume construction and instituted training to enhance interview skills.
Workforce Development
Mentored employees to assist in career progression and goals. Led a Linked In Writing a Proposal Course.
Creating Value
Assisted in the creation of an audit tool for leadership to increase work efficiency within the referral process. Reduced our overall backlog from 23,254 down to a low of 17,848
Accountability
Developed a mentorship path with each staff member with intention to communicate and solicit career expectations and to elevate individuals.
Voice of the Veteran
Collaborates with Own the Movement, internal, and external stakeholders in efforts to analyze and pinpoint and report veteran issues in the OCC environment.
Emergency Preparedness
Instrumental in the vaccination of over 6000 Veterans. Responsible for adequate personnel coverage and training to meet program needs.
Access
Ensured timely implementation of the VISN System Redesign tasks that resulted in a reduction in consult processing time.
Cohesion
Assisted in changing the OCC organizational culture to reflect unity and a single team method of operation resulting in a culture centered around team cohesion and a desire to excel.
